OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is the estimated delivery time for my order?

Delivery times vary depending on the location and the specific items in your order. Typically, our standard delivery time is between 7 to 14 business days. For custom or made-to-order items, the delivery time may take a little longer, but we will keep you informed throughout the process.

How do I care for my furniture?

To keep your B&B Models furniture in excellent condition: For wooden pieces, dust regularly with a soft cloth, and use a wood polish to maintain the finish. Leather items should be cleaned with a damp cloth and conditioned occasionally to keep the leather supple. Upholstered furniture can be vacuumed with an upholstery attachment to remove dust and debris. Stains should be cleaned promptly with an appropriate fabric cleaner. For more specific care instructions, please refer to the care guide included with your order

Do you offer customization?

Yes! Many of our products offer customization options in terms of size, fabric, or finish. If you’re interested in a personalized piece, reach out to our customer service team, and we’ll help guide you through the process.

Can I return an item?

Yes, we accept returns within 30 days of purchase, provided the item is in its original
condition and packaging. Custom and made-to-order items are non-returnable unless
damaged or defective. For more information on our return policy, please visit our Returns &
Exchanges page.

INFORMATION ABOUT US

Get in Touch with B&B Models

We love hearing from our customers! Whether you have questions about our products, need assistance with an order, or simply want to learn more about our company, we’re here to help.

    Office Hours: Monday – Friday: 9:00 AM – 6:00 PM
    Location: B & B Decor, Thonnackal P.O, Thonnackal, Thiruvanathapuram, Kerala, Pin: 695317